Refund policy

We deliver Tongkat Ali to Singapore from our Singapore warehouse.

 

Delivery Methods

 

Delivery Timeframes

 

Order Processing

• Orders are processed within 1-2 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.

 

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can track your order through the carrier's website.

 

Delivery Issues

• Delayed or Lost Packages: If your package is delayed or lost, please contact our customer service team at enquiry@akarali.sg or alex@akarali.com for assistance.
• Incorrect Address: Ensure your delivery address is correct when placing your order. We are not responsible for packages delivered to incorrect addresses provided by customers.
• Damaged Items: If your order arrives damaged, please contact us within 7 days of receipt with photos of the damage for a replacement or refund.